3. Give us the ID and password by that is shown in the screen of the Quick Support tool
A secure connection is being set up between your computer and our network. From that moment on we will be able to remotely access your computer. You can follow our actions on your screen. After our visit we will close the connection and you can continue your work.
Disclaimer regarding remote support using TeamViewer software
By agreeing to the use of this software you give MCCS permission to view your screen and if desired take control of your computer. The connection can only be made with your explicit consent. The connection is a one time connection only, after the session has ended, only you yourself can request another session if needed. The ” remote support ” software MCCS uses is made by the company TeamViewer. With this professional software MCCS guarantees you that the connection is secure and that MCCS is the only one watching your screen or in control of your computer. With the ” Remote Support” software, it is possible to send messages between the two systems. If file transfer is needed our MCCS employee will always ask for permission before transferring files.
With tools we mean (software or script (s) ) that are required to correct a problem. These tools may, where appropriate and in consultation with you, stay on the computer. However MCCS is not responsible and can not be held responsible / liable for problems arising after continued private or applying these tools otherwise by the customer.
MCCS respects your privacy. The information obtained by using the remote support software will never without explicit consent by telephone or written permission for other purposes than the services provided by MCCS itself. If MCCS considers it necessary that a question or problem should be nominated to a third party, it will only do so with your consent by telephone or written permission at all times.
MCCS will make every effort to answer your questions and/or solve your problems in accordance with the requirements of good workmanship. All this on the basis of that current state of science. Because a computer is always subject to change, MCCS cannot provide a guarantee the offered solution.
MCCS is not liable for any damage whatsoever arising from or related to the use of remote support. MCCS is never responsible for loss of data on media of the customer, or damage that the customer suffers as a result thereof. MCCS assumes that you have backups of your data/media at the time the customer has presented the problemen to MCCS. MCCS herein can of course assist however MCCS is never responsible for the success of making copies and operation of copies . The limitations of liability for direct damage contained in these conditions do not apply if the damage is due to intent or gross negligence of MCCS or his subordinates.