For us, automation is not only a profession but a discipline. We understand that IT is an integral part of your organisation, providing the foundation for a successful and stable business. MCCS is an all-round IT service provider that implements tested techniques, knowledge and tools to deliver the best possible results. We specialise in providing educated and clear advice and swift and efficient delivery as well as high quality implementation, maintenance and management of reliable and polished IT infrastructures, thus enabling you and your organisation to be protected against malfunctions and IT issues in addition to allowing us to provide you with maximum availability and assistance.
We offer fully customisable services and will keep you in connection with our management and support who are open to questions and queries. We strive to meet your IT desires and provide you with open lines of communication in order to achieve and understand your preferences. A service contract is not required for us to begin working with you, although in a long term business relationship establishing our agreements and your expectations in a physical format would be beneficial. For each system you will have full choice over which specific forms of management, support and SLA you require in each system and component and how they are implemented; these features are open to full customisation and can be altered every month if you choose to do so, as well as being terminable.
We work using a 1-minute principle which allows all hours to be fairly calculated and recorded in the form of an invoice or to alternatively be presented clearly through a service contract; enabling both parties to maintain a clear view of what activities have been completed and the direct fees in relation to them.