3. Enter your session code in this new window. We supply this to you by telephone or via e-mail or chat
4. Run the application download and follow the instructions on your screen or your support representative.
3. Run the application download, launch the application and follow the instructions on your screen.
4. Provide the session code that will appear on your screen to the support employee.
A secure connection is established between your PC and our network. From that moment on, we can take control of your PC remotely. You can follow our actions on your screen. After our visit we close the connection and you can continue with your work.
By agreeing to the use of this software, you give MCCS permission to view your screen and, if you wish, to take control of your computer. The connection can only be made with your explicit permission. The connection made is one-off at any time and can only be requested by yourself after the session has ended. The remote support software that MCCS uses are from the companies ISLonline and TeamViewer. With this professional software, MCCS guarantees that the connection made is secured and that only MCCS is watching on your computer. With the “remote support” software it is possible to send files between the 2 systems. The MCCS employee always asks permission for this.
Tools means the tools (software or script (s)) that are needed to solve a problem. These tools can remain on the computer, if necessary and in consultation with you. However, MCCS is not responsible and cannot be held liable for problems that arise after using or applying these tools in-house.
MCCS respects your privacy. The Remote Support software will therefore never use the information obtained for other purposes than the services provided by MCCS itself without your telephone or written permission. If MCCS deems it necessary that a question or problem should be presented to a third party, this will always be with your written or telephone permission.
MCCS will make every effort to answer your question and / or solve the problem, in accordance with the requirements of good workmanship. All this on the basis of the current state of science. Because a computer is always subject to change, MCCS does not guarantee the offered solution.
MCCS is not liable for any damage in any form that arises or is related to the use of Remote Support. MCCS is never responsible for loss of data on media of the customer, or the damage that the customer suffers as a result. MCCS assumes that you have backed up your media yourself when a problem is presented. MCCS can of course assist you in this, but MCCS is never responsible for the success of making copies and the operation of copies. The limitations of liability for direct damage included in these conditions do not apply if the damage is due to intent or gross negligence by MCCS or its senior subordinates.